Refund Policy — 90-Day Confidence Guarantee

1. Overview

YouthfulDNA® (“YouthfulDNA,” “we,” “our,” or “us”) wants customers to have sufficient time to make an informed decision about proceeding with genetic testing.

This Refund Policy (“Policy”) describes the YouthfulDNA® 90-Day Confidence Guarantee that applies to the YouthfulDNA® Skin Health DNA Test.

For purposes of this Policy, “Services” means YouthfulDNA® products, DNA collection kits, genetic testing, reports, and related offerings.

Because genetic testing involves a physical DNA collection kit, sample processing, genetic analysis, and generation of a personalized report, refund eligibility depends primarily on whether the customer’s DNA sample has been submitted for processing.

Nothing in this Refund Policy limits any refund, cancellation, replacement, warranty, or other consumer right that cannot lawfully be limited or waived.

2. 90-Day Confidence Guarantee Before Sample Submission

You may request a full refund within 90 days of purchase if your DNA sample has not been submitted.

For purposes of this Refund Policy, a DNA sample is considered “submitted” when it has been handed to the designated return carrier, laboratory, or other authorized return facility for processing.

Opening the shipping box or DNA collection kit does not, by itself, make the purchase non-refundable.

Registering the kit does not, by itself, make the purchase non-refundable.

Reviewing the instructions does not, by itself, make the purchase non-refundable.

Beginning the collection instructions does not, by itself, make the purchase non-refundable.

As long as:

• the refund request is made within 90 days of purchase; and
• the DNA sample has not been submitted,

the purchase remains eligible for the 90-Day Confidence Guarantee.

You are not required to keep the DNA collection kit unopened or unregistered solely to preserve eligibility under this guarantee.

3. Orders Canceled Before Shipment

If you request cancellation before the DNA collection kit has shipped and shipment can still reasonably be stopped, YouthfulDNA® will cancel the shipment and issue the applicable full refund.

If the kit has already shipped, the purchase may still qualify for the 90-Day Confidence Guarantee provided:

• the refund request is made within 90 days of purchase; and
• the DNA sample has not been submitted.

Shipment of the collection kit does not, by itself, eliminate eligibility for the guarantee.

YouthfulDNA® will also comply with applicable federal and state requirements concerning delayed or unshipped merchandise.

If YouthfulDNA® cannot ship an order within a shipping period represented to the customer, or within another period required by applicable law, YouthfulDNA® will provide any required notice and cancellation option.

Where applicable law requires cancellation and refund because merchandise cannot be shipped as required, YouthfulDNA® will provide the required refund, including amounts that applicable law requires to be returned.

4. Amount of an Eligible Refund

An eligible refund under the 90-Day Confidence Guarantee includes the amount actually paid to YouthfulDNA® for the eligible Skin Health DNA Test, including applicable sales tax.

YouthfulDNA® does not deduct outbound-kit shipping charges from an otherwise eligible refund under this guarantee.

YouthfulDNA® does not deduct a:

• restocking fee;
• processing fee; or
• cancellation fee

from an eligible refund under the 90-Day Confidence Guarantee.

If the Skin Health DNA Test was purchased using a promotional code, discount, introductory price, or other reduced price, the refund is based on the amount actually paid to YouthfulDNA®, including applicable sales tax.

5. After Your DNA Sample Has Been Submitted

Once your DNA sample has been submitted as defined in Section 2, the purchase price generally becomes non-refundable.

This reflects the commencement of sample processing, genetic analysis, laboratory, technology, and related Services.

After sample submission, a refund remains available where:

• the Sample-Failure Guarantee in Section 6 applies;
• YouthfulDNA® otherwise cannot deliver the purchased personalized Skin Health DNA report;
• another provision of this Refund Policy expressly provides a refund; or
• applicable law requires a refund or other remedy.

Withdrawal or revocation of genetic-testing consent, deletion of genetic information, and destruction of a biological sample are separate from refund eligibility. Those requests are governed by the Genetic Privacy Notice, applicable consent, and applicable law and do not, by themselves, create an additional refund right beyond the rights provided by this Refund Policy or applicable law.

6. Sample-Failure Guarantee

If your initial DNA sample cannot be successfully processed, YouthfulDNA® will provide, without additional charge:

• one replacement DNA collection kit;
• associated shipping for the replacement kit;
• associated return shipping for the replacement sample; and
• one additional processing attempt.

Possible reasons a sample may be unable to be successfully processed include:

• insufficient biological material;
• contamination;
• collection issues;
• sample-quality problems;
• shipping-related problems;
• laboratory quality-control requirements; or
• other processing issues.

If the replacement sample also cannot be successfully processed and YouthfulDNA® cannot deliver the purchased personalized Skin Health DNA report, the applicable purchase amount will be refunded without requiring any further processing attempt.

No third sample or third processing attempt is required before that refund is issued.

7. Completed Reports

Once the purchased personalized Skin Health DNA report has been completed, delivered, or made available to the customer, the genetic-testing Service is generally non-refundable.

This provision does not eliminate any refund or other remedy required by applicable law.

8. Damaged, Defective, Incomplete, or Lost Kits

If a DNA collection kit is:

• damaged during shipment;
• defective;
• missing required components; or
• lost in transit,

please contact support@youthfuldna.com.

YouthfulDNA® will provide an appropriate replacement kit or replacement component without additional charge when necessary to allow the customer to complete the purchased genetic-testing Service.

A damaged, defective, incomplete, or lost kit does not, by itself, eliminate an otherwise valid right under the 90-Day Confidence Guarantee.

Replacement of a damaged, defective, incomplete, or lost kit does not restart or reduce any rights that applicable law requires YouthfulDNA® to provide.

9. Promotional and Discounted Purchases

Eligible Skin Health DNA Tests purchased using a promotion, discount, introductory price, coupon, or similar offer remain subject to the 90-Day Confidence Guarantee unless different refund terms are clearly disclosed at or before purchase.

Any refund under the guarantee will be based on the amount actually paid to YouthfulDNA® for the eligible purchase, including applicable sales tax.

A customer will not lose otherwise applicable rights under this Refund Policy solely because the eligible Skin Health DNA Test was purchased at a discounted price.

10. Other and Future Products and Services

The 90-Day Confidence Guarantee described in this Policy applies to the YouthfulDNA® Skin Health DNA Test unless YouthfulDNA® expressly states otherwise.

Other products or Services may have separate refund, cancellation, renewal, replacement, or subscription terms, including:

• additional genetic reports;
• YouthfulDNA+ memberships;
• skincare products;
• subscription or replenishment programs;
• bundles;
• digital products; or
• other future YouthfulDNA® products or Services.

Where different terms apply, those terms will be disclosed at or before purchase as required by applicable law.

The existence of the 90-Day Confidence Guarantee for the Skin Health DNA Test does not automatically extend that same guarantee to another product or Service.

11. How to Request a Refund

To request a refund, contact:

support@youthfuldna.com

Please provide sufficient information for YouthfulDNA® to identify the applicable purchase.

YouthfulDNA® may reasonably verify:

• the purchaser’s identity;
• the applicable order;
• the purchase date;
• payment information or payment status; and
• whether the DNA sample has been submitted.

YouthfulDNA® may request additional information reasonably necessary to prevent fraud or investigate suspected misuse of the guarantee.

YouthfulDNA® will not deny a valid refund request solely because a customer exercised rights expressly provided under this Refund Policy.

12. Refund Method and Timing

Approved refunds will generally be issued through the original payment method or applicable payment provider.

YouthfulDNA® will process approved refunds within a commercially reasonable period and within any shorter period required by applicable law.

The time required for the refunded amount to appear in a customer’s account may vary depending on the:

• payment processor;
• digital-wallet provider;
• financing or buy-now-pay-later provider;
• bank;
• card issuer; or
• other financial institution involved in the transaction.

YouthfulDNA® does not control the time required for an independent financial institution to post an approved refund after YouthfulDNA® or its payment provider has initiated it.

Where applicable law establishes a specific refund-processing deadline, that deadline will control.

13. Financing and Buy-Now-Pay-Later Purchases

Purchases made through a financing or buy-now-pay-later provider may also be subject to the provider’s independent financing and payment terms.

When YouthfulDNA® approves a refund under this Policy, YouthfulDNA® will process the applicable refund through the relevant payment or financing channel.

The YouthfulDNA® refund covers amounts YouthfulDNA® is obligated to refund under this Policy.

Any independent financing interest, fees, charges, account credits, payment adjustments, or other financing terms imposed solely by a third-party financing provider are governed by the customer’s agreement with that provider and applicable law.

Nothing in this section reduces any refund amount or financing remedy that applicable law requires.

14. Chargebacks and Payment Disputes

YouthfulDNA® encourages customers to contact support@youthfuldna.com before initiating a chargeback or other payment dispute so that YouthfulDNA® has an opportunity to investigate and resolve the issue.

Contacting YouthfulDNA® first is encouraged but is not a waiver or condition of any lawful chargeback, billing-dispute, or other payment right.

YouthfulDNA® may investigate suspected fraudulent, abusive, or unauthorized chargebacks and may take appropriate action consistent with applicable law.

15. Fraud and Abuse

YouthfulDNA® may investigate suspected fraud, material misrepresentation, manipulation, or abuse of the 90-Day Confidence Guarantee.

Nothing in this section authorizes YouthfulDNA® to deny a valid guarantee claim solely because the customer exercised rights expressly provided under this Refund Policy.

Nothing in this section limits consumer protections or remedies that cannot lawfully be waived.

16. Applicable Law

Nothing in this Refund Policy limits rights or remedies available under applicable federal, state, or other law that cannot legally be waived.

If applicable law provides a greater refund, cancellation, replacement, warranty, or consumer-protection right than this Refund Policy, the applicable legal requirement will control.

YouthfulDNA® will comply with applicable laws governing online-order shipping, cancellation, refunds, and consumer remedies.

17. Changes to This Refund Policy

YouthfulDNA® may update this Refund Policy to reflect changes in:

• products;
• Services;
• business operations; or
• applicable law.

The “Last Updated” date identifies the most recent revision.

For an eligible purchase, the version of the Refund Policy in effect when the purchase was made will generally govern that transaction unless:

• applicable law requires otherwise; or
• YouthfulDNA® subsequently provides the customer with more favorable rights.

A later update will not retroactively reduce refund rights already provided for an existing purchase where doing so would be prohibited by applicable law.

18. Relationship to Other YouthfulDNA® Policies

This Refund Policy should be read together with the YouthfulDNA®:

• Terms of Service;
• Privacy Policy;
• Genetic Privacy Notice;
• Consumer Health Data Privacy Policy; and
• Medical & Genetic Disclaimer.

This Refund Policy controls specific refund eligibility, replacement rights, and refund procedures.

The Genetic Privacy Notice and applicable genetic-testing consent govern genetic-consent, genetic-information, and biological-sample matters.

Withdrawal or revocation of genetic-testing consent, deletion of genetic information, and destruction of a biological sample are separate from refund eligibility. Those requests are governed by the Genetic Privacy Notice, applicable consent, and applicable law and do not, by themselves, create an additional refund right beyond the rights provided by this Refund Policy or applicable law.

If another YouthfulDNA® policy addresses a refund matter differently, this Refund Policy controls the refund issue unless applicable law requires a different result.

19. Contact Information

Questions, refund requests, or replacement-kit requests may be directed to: