Refund Policy

1. Overview

At YouthfulDNA™, we strive to provide a positive customer experience while maintaining fair policies that reflect the nature of genetic testing services.

Because DNA testing involves physical collection kits, laboratory processing, and personalized report generation, refund eligibility depends upon the stage of the testing process.

By purchasing a YouthfulDNA DNA collection kit, you agree to the terms of this Refund Policy.

2. Orders Cancelled Before Shipment

Customers may request a full refund if their order is canceled before the DNA collection kit has shipped.

Once an order has shipped, the order becomes subject to the provisions outlined below.

3. Unopened Kits

Customers may request a refund for an unopened and unused DNA collection kit within thirty (30) days of delivery.

To qualify:

• The kit must be unopened.
• The kit must be unused.
• The kit must be returned in its original condition.
• Proof of purchase may be required.

Customers are responsible for return shipping costs unless otherwise required by law.

Refunds will generally be issued to the original payment method after the returned kit has been received and inspected.

Original shipping charges, if any, may be non-refundable.

4. Opened Kits

Once a DNA collection kit has been opened, YouthfulDNA generally cannot verify the integrity of the kit or collection materials.

For this reason, opened kits are generally not eligible for refund.

5. Registered Kits

Once a kit has been registered through YouthfulDNA or an authorized service provider, the testing workflow has commenced.

Registered kits are generally not eligible for refund.

6. Submitted Samples

Once a DNA sample has been submitted for processing, laboratory costs and related service costs begin to be incurred.

Samples that have been submitted for processing are not eligible for refund.

7. Completed Reports

Once a genetic report has been generated, delivered, or made available to the customer, the service has been substantially completed.

Completed reports are non-refundable.

8. Damaged, Defective, or Lost Kits

If a DNA collection kit is:

• Damaged during shipment
• Defective upon arrival
• Missing components
• Lost in transit

please contact support@youthfuldna.com as soon as possible.

YouthfulDNA may, at its discretion, provide:

• A replacement kit
• A replacement component
• Store credit
• Another reasonable resolution

depending on the circumstances.

9. Processing Issues

If a sample cannot be processed due to laboratory quality-control requirements, insufficient DNA, contamination, shipping issues, or other processing-related concerns, YouthfulDNA may provide a replacement collection kit or another reasonable solution at its discretion.

Refunds are not guaranteed in these circumstances.

10. Chargebacks

Customers agree to contact YouthfulDNA support and provide an opportunity to resolve any issue before initiating a chargeback or payment dispute.

Unauthorized or fraudulent chargebacks may result in suspension of services and additional collection efforts where permitted by law.

11. Exceptions

YouthfulDNA reserves the right to evaluate exceptional circumstances on a case-by-case basis and may provide refunds, credits, replacements, or alternative resolutions at its sole discretion.

Nothing in this Refund Policy limits any rights provided under applicable law.

12. Contact Information

Questions regarding this Refund Policy should be directed to the contact information above.